Restaurant Manager

Position:             Restaurant Manager, Yaletown Steakhouse
Reports to:        Restaurant Director, Yaletown Steakhouse

Toptable Group is seeking a Restaurant Manager to oversee our front of house (FOH) operations for the newest addition to our restaurant group located in Yaletown. Designed by the internationally renowned and award-winning Rockwell Group in New York, this elegant and modern steakhouse breaks the old-school mold and highlights a vibrant see-and-be-seen destination restaurant. Anchored by an open show kitchen and a Grillworks Infierno as the centre piece, the menu will feature premium cuts of beef, sustainable seafood, and seasonal produce — all locally sourced. The convivial atmosphere flows from the airy dining room sections to the bar and lounge and through to a communal table.

JOB SUMMARY:

The Restaurant Manager will inspire, develop, oversee and manage the FOH opening team, while working closely with the management team to support the creation and delivery of a unique and elevated beverage guest experience that is in harmony with the kitchen’s food program.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
(other duties may be assigned as required)

  • Serves as an educator, as well as an inspirational, committed and responsible leader to the restaurant’s FOH teams
  • Assists with overseeing the day-to-day operations
  • Maintains exceptional standards of professionalism and hospitality
  • Leads by example, inspiring staff to deliver a memorable food and beverage experience every time
  • Displays a genuine passion to facilitate and exceed guest service expectations
  • Ensures the delivery of superior customer service through effective staff training and education
  • Actively participates in the mentorship and support of all team members
  • Develops a strong and positive rapport with both staff and guests alike
  • Under the direction of the Restaurant Director, initiates and executes special projects as required

 REQUIRED EXPERIENCE AND QUALIFICATIONS:

  • 3+ years of experience leading a premium food and beverage operation
  • A professionally recognized wine and/or spirits certificate is an asset
  • Experience training and managing a large and varied staff
  • Related University degree or a combination of education and experience
  • Strong business acumen with a proven ability to provide insightful industry leading, best in class outcomes to perpetuate growth; driving positive results and aligning with business goals in a premium service environment
  • Highly committed to a premium level of quality
  • Skilled at developing and creating food and beverage experiences that drive customer satisfaction and loyalty
  • Strong problem solving skills, including the ability to analyze current business problems and implement recommended solutions
  • A solutions provider committed to a vision of service to create an ultimate guest experience
  • Strong verbal and written English communication skills
  • Superior conflict resolution skills, with the ability to relate professionally to all levels of staff, management, clientele, suppliers, and partners
  • Excellent planning, organizational and problem solving skills
  • Ability to handle conflicting deadlines and prioritize multiple tasks
  • Comfortable with dealing with media, public speaking, and VIP guests
  • It is essential to have the flexibility to work evenings, weekends and holidays
Apply